What is the primary role of an Ombudsman?

The primary role of an Ombudsman is to investigate complaints against the government. This independent and impartial official serves to uphold the rights of citizens by examining grievances related to administrative actions and decisions taken by government agencies. The Ombudsman acts as a bridge between the public and the government, ensuring that complaints are heard fairly and that citizens have recourse when they believe they have been treated unjustly by public authorities.

By conducting investigations, the Ombudsman can identify areas where government practices may need improvement and recommend changes to resolve issues and enhance accountability. This role is crucial for maintaining transparency within government operations and helps to foster public trust in governmental institutions.

Creating new legislation is the responsibility of legislative bodies, not the Ombudsman. Representing the government in legal matters pertains to government lawyers, while providing legal counsel to citizens typically falls within the realm of private legal practitioners or public legal service organizations, rather than the Ombudsman’s remit.